Typical Tasks
Answer telephones to provide information and receive orders.
Compute charges for merchandise or services and receive payments.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Recommend and provide advice on a wide variety of products and services.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people
What personality traits do you need to succeed?
Attention to Detail
Dependability
Self-Control
Cooperation
Integrity
Stress Tolerance
What key skills are needed for this job?
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Social Perceptiveness
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
