Typical Tasks
Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
Maintain records for each case, including contacts, telephone numbers, and actions taken.
Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
Send notices to taxpayers when accounts are delinquent.
Answer questions from taxpayers and assist them in completing tax forms.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Attention to Detail
Dependability
Self-Control
Independence
Stress Tolerance
What key skills are needed for this job?
Reading Comprehension
Active Listening
Speaking
Critical Thinking
Active Learning
Mathematics
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Common Activities
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
